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Use offline troubleshooting

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DATA SYNC FAILED

To use offline data sync make sure that:

  • The device has an active internet connection, anyway we recommend to use WiFi especially when you are syncing your animals photos.
  • The device is not in “standby” mode

 

DATA SAVING FAILED

To upload and manage your offline animals info make sure that:

  • The Farm Management app is NOT in offline mode;
  • There’s enough space on your device (we recommend at least 1GB)
  • The files format is supported (jpg and png for photos, excel and csv for loading a list of animals)
  • Di non aver raggiunto il numero massimo di dati acquisibili offline
  • Your account has been offline for too long.

 

UNEXPECTED DATA LOSS

If your offline data has suddenly been removed from your device, check out between one of the reasons below:

  • You’ve recently reinstalled the app (this removes data that has not been sync).
  • Your account has been online for too long.
  • Your Farm Management app needs to be updated.
  • Your SD card is damaged or out of place..
  • The data has been removed by one of your collaborators (for more information, see the multi-user system article).

 

ERROR EXPORTING DATA

To download the your animals data archive on your device (pc, smartphone e tablet), make sure that:

  • Your internet connection is active.
  • You’ve correctly selected all the animals you want to export
  • The email address you’ve used for the Farm4Trade registration is active and you still have access.

 

REPORTS AND STATISTICS ARE NOT AVAILABLE FOR DOWNLOADING

To correctly export reports and statistics make sure that::

  • Your internet connection is active.
  • The system has completed the file.
  • You’ve upgraded your subscription plan from a FREE version to a PRO one

 

WHY DO I NEED TO GO ONLINE?

You must go online for the following reasons:

  • To keep your data safe in the cloud
  • If your data is regularly being synced to your iCloud account they’ll never get lost.
  • To upgrade the app.
  • To obtain suggestions and statistics.
  • To communicate with your collaborators
  • To manage your data that you’ve previously saved offline

Remember, though, that some statistics are available only for the web version).

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